Privacy Policy

Last Updated: 03/01/2025

Vibe Retail LLC ("VIBE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our websites, products, services, and applications (collectively, the "Services"). It also explains your choices regarding the use of your data.

By using our Services, you agree to the terms of this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to:

• Visitors to our websites, including www.viberetail.com;
• Users of our point-of-sale (POS) software and services;
• Customers of businesses using our POS system;
• Anyone who contacts us or interacts with our customer support.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide

• Account Information: Name, business name, address, phone number, email address, and payment information.
• User Content: Any information you input through our Services, including product listings, sales data, and customer details.
• Support Data: Records of communications with customer service.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, device identifiers, operating system, and access times.
• Usage Data: Log data, clicks, navigation paths, and interaction with our websites and applications.
• Location Data: If enabled, we may collect location data via GPS, Wi-Fi, or cell towers.

2.3 Information from Third Parties

• Business Partners: Information from payment processors, delivery partners, and third-party services integrated with our platform.
• Public Sources: Business and contact data available from public directories or regulatory filings.

3. How We Use Information

We use your information to:

• Provide and maintain our Services;
• Process transactions and manage billing;
• Improve our products and Services;
• Detect, investigate, and prevent fraud or other illegal activities;
• Communicate with you about products, services, offers, and promotions;
• Analyze usage and trends to improve user experience;
• Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Vendors that help us operate our business (e.g., cloud hosting, analytics, payment processors);
• Business Partners: Companies you choose to integrate with or interact with through the platform;
• Legal and Regulatory Bodies: When required by law, subpoena, or court order;
• Successors: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate users;
• Remember user preferences;
• Track usage for analytics;
• Deliver targeted advertisements.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide the Services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our agreements.

We may anonymize and retain data for analytical purposes indefinitely.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data;
• Role-based access controls;
• Secure data centers;
• Regular audits and monitoring.

However, no system is completely secure. We cannot guarantee absolute security of your information.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access your personal data;
• Correct inaccurate or incomplete information;
• Request deletion of your data;
• Object to processing or restrict use of your data;
• Data portability.

To exercise your rights, contact us at legal@viberetail.com. We may request verification of your identity before processing your request.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us to request deletion.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the Services. Continued use of the Services after changes means you accept the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
 

Vibe Retail LLC

Attn: Legal Department

Email: legal@viberetail.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy.