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POS features

Work orders

Track and manage all customer repair services, from initial quotes to completion dates, with Vibe’s built-in work orders feature.

Work orders—by Vibe

Streamline the tracking, management and reporting of all in-house repairs across every location.

Whether you offer repairs as a service or include warranties with selected purchases, Vibe helps you schedule jobs, assign technicians, and track and report on all in-house repairs and servicing.

All-in-one repairs management

Repairs management, made effortless

  • Manage availability in real time

    Manage availability, technicians, and a range of services across multiple locations—all from one place.
  • Create detailed job profiles

    Attach contact details and estimated completion dates, as well as images, PDF files, and other useful information.
  • Boost overall visibility

    Update the status of each repair job across every location, whether it’s in progress, ready to collect, or awaiting payment.

Streamlined payment processes

Fully integrated payments and reporting

  • Add estimated costs

    Easily source and assign a variety of parts and labor costs based on product type and the work needed.
  • Easily process payments

    Effortlessly take payment for repairs and servicing in the same way you would for any other sale.
  • Report on profitability

    Analyze all repairs data and run detailed reports to see exactly how your repairs department is performing.

Apps & Integrations

Endlessly customizable

From HR and accounting to CRM, Vibe works seamlessly with all the best retail and e-commerce apps in the business.

Why choose us?

The freedom to flex as you grow

  • Fast setup

    Whether you’re switching platforms or just starting out, we’ll set you up for success.

  • 24/7 support

    Day or night—if you’re up and running, our team of experts is always on hand to help.

  • Fully scalable

    Our plug-and-play hardware and flexible tech stack are built to grow right alongside you.

FAQs

Got questions? Ask away

Vibe lets you create and manage detailed work orders directly from your POS. You can track parts, labor, status updates, and customer details all in one place. Each work order is linked to a customer profile and can be converted to a sale once the job is complete.

Yes. You can assign each work order to a specific technician, employee, or department. Staff can update progress, add notes, and log time or materials used. Managers can view all open jobs at a glance and monitor performance in real time.

Absolutely. Vibe automatically tracks parts, labor, and service costs tied to every job. When a work order is complete, it can be converted into an invoice or sale with a single click. You can accept payments, record deposits, and view profitability on every project.

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