Service-based sales often don’t end at checkout. Whether it’s alterations, repairs, or custom work, items frequently stay behind after the sale—creating a need for clear tracking, accountability, and communication. With Work Order Tickets, Vibe now lets merchants create and manage service workflows directly from the POS, without relying on paper tags or disconnected systems.

This feature is built for retailers who sell services alongside products and need a clean, reliable way to track what stays behind, what work is required, and what’s ready for pickup.

What Are Work Order Tickets?

Work Order Tickets allow you to generate service tickets directly from POS sales. Each ticket is tied to the original transaction and clearly represents the items being worked on, the services required, and how they’re grouped. Everything stays connected—from the register to the receipt—so nothing gets lost or miscommunicated.

Before Work Order Tickets, we were juggling paper tags and handwritten notes. Now everything is created directly from the sale, and our team always knows what’s been left behind and what work needs to be done. It’s made our operations way more organized.

Rachel M., Apparel & Alterations Retailer

What’s Included

Merchants can now:

Create work orders directly from sale line items
Assign multiple items to a single work order
Split items into separate work orders based on service type
Automatically generate work orders when a sale is completed or suspended
Generate service tags for each work order
Clearly show on receipts how many work orders were created

This ensures staff, back-of-house teams, and customers all stay aligned on what’s happening after the sale.

Faster, Cleaner Work Order Creation at the Counter

We’ve redesigned the work order creation experience to make it faster and more intuitive during checkout—especially in busy retail environments.

Improvements include:

Create and Cancel actions always visible in a locked footer
Quick-select service buttons with configurable items
Faster workflows for adding multiple services
Clear grouping of service items under the item being worked on

The new work order flow is incredibly fast at the register. Our staff can add services in seconds without slowing down the line, and everything stays clearly grouped.

Daniel S., Multi-Location Retail Owner

Clear Receipts and Better Communication

Work Order Tickets also improve post-sale clarity:

Optional receipt display showing how many items are staying behind
Ability to choose which receipt to print

Customers leave knowing exactly what was kept, what work is being done, and what to expect next—reducing follow-ups and misunderstandings.

Work Order Tickets help retailers stay organized, reduce errors, and deliver a more professional service experience—all directly inside the POS.